FAQs - Nudie Snacks

Ordering Questions

When will my order arrive?

Your delivery date will depend on the shipping and delivery method shown and paid for. We normally dispatch orders within 3 days but due to Covid 19 this may be a little longer due to the high volumes of orders we receive at that time.

Can I order for a specific date?

Yes, if you communicate with us at the time of ordering we will do our utmost to ensure delivery requests are met. We are however at the behest of the Royal Mail so as long as they do their job, most things can be achieved.

I have a discount code, how do I use it?

At checkout, there is a box on the right side of the page where you can enter the discount code.

How do I cancel my order?

Whilst we hope it won’t happen we realise that on occasions you require to cancel your order. Please send an e-mail to hello@nudiesnacks.co.uk advising us that you wish to cancel and quoting your order number and stating the reason for cancellation. 

If your order has already been dispatched and you decide to cancel then you can return it to us assuming it is undamaged and in the original packaging. If there is no fault with the order and this has purely been a “change in requirements” then this return will be at the customers cost.

Product Questions

Are all Nudie Snacks products Vegetarian/Vegan-friendly?

Yes all Nudie Snacks range is either Vegan or Vegetarian

Are all The Nudie Snacks products Gluten-Free?

All snacks created by Nudie Snacks are made with gluten-free ingredients however they are produced in a factory that handles and contains wheat and nuts.

Do Nudie Snacks contain Nuts?

Yes some our products contains nuts which gives them their flavour, high protein and high fibre content.

Delivery Questions

Can I change delivery details after an order is placed?

If an order has been placed but there is an error in the information provided, you can contact hello@nudiesnacks.co.uk to amend these details. Depending on the stage of the order we may be able to assist and will try to be as accommodating as possible.

What are my UK delivery options?

For UK delivery, we use Royal Mail and Parcel Force, Royal Mail is the standard 1st and 2nd class service we are used to, Parcel Force are an overnight courier service and are the most expensive option but fastest way to deliver your orders. 

1st class postage is £4.00 - It will take approximately 1-3 working days. 

2nd class postage is £3.00 - It will take approximately 3-5 working days. 

Please note that for UK orders, delivery times may depend on your local Royal Mail service so please contact your local Royal Mail service for any delivery enquiries. UK Mainland Only.

What are my International delivery options?

For International delivery, we use Royal Mail which usually takes between 10-15 days, the cost is on a case by case basis but is usually between £25 and £30.

Can I track my order?

For Courier selection an email or text will be sent updating you throughout the parcels journey from us to you. 
For Royal Mail a “tracking number” will be added to your online order, you will then receive an automated email from us containing this information, from there you can track your delivery.

What happens if I am not in when my parcel is delivered?

If you are not present when the courier or Royal Mail attempts delivery, a card should be left to arrange re-delivery or you can pick up from the relevant depot/local post office, whatever is more suitable to you.

Can I have my order delivered to another address other than my own?

Yes, it is no problem to select an address other than your own and we will dispatch there for you.

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